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Customer Service & Policies
Personal Baby strives to make your shopping
experience as enjoyable as possible, and we hope to exceed
your expectations! If you are not 100% satisfied with
your purchase, please feel free to contact us at
custserv@personalbaby.com
or call us toll free at 888-292-4401.
Please use the links below for our most
commonly asked questions. If your questions are not
answered here, feel free to contact us. Our customer
service representatives will do their best to answer your
questions!
Order Status
Once you have completed your order, you will
receive a confirmation email and then another email when
your order ships. If you have any questions on your order
status, you can call our customer service department toll
free at 888-292-4401 for more information, or email us at
custserv@personalbaby.com
There are times when we are out of stock on
certain items, or there is a backorder with the
manufacturer. Personal Baby will contact you regarding
the backorder status to discuss your options regarding your
order.
Shipping
Information
All orders are shipped via USPS or UPS at
Personal Baby's discretion. As most items are
personalized, please allow up to 2 weeks for delivery unless
otherwise stated in the product description. During
the holiday season, please allow 3-4 weeks for delivery as
it's a very busy time of year. If you
need rush or express shipping, please e-mail
custserv@personalbaby.com and we will do our best to
accommodate you! Shipping rates are listed below:
|
Order
Total |
US 48
Lower States |
US
Alaska & Hawaii |
Canada |
|
$1.00 - $25.00 |
$6.95 |
$8.95 |
$9.95 |
|
$25.01 - $50.00 |
$8.95 |
$10.95 |
$11.95 |
|
$50.01 - $75.00 |
$9.95 |
$11.95 |
$12.95 |
|
$75.01 - $100.00 |
$12.95 |
$14.95 |
$15.95 |
|
$100.01 - $150.00 |
$19.95 |
$21.95 |
$22.95 |
|
$150.01 - $200.00 and
above |
11% of total |
13% of total |
15% of total |
Payment Options
Personal Baby accepts,
Visa, MasterCard, Discover, American Express and Paypal.
Credit card payments may be made through our secure
server or if you prefer, you may call in your order Toll
Free at 888-292-4401 (Monday through Friday, 9 AM - 4 PM
Central Time)
Returns/Refund Policy
Personal Baby strives to
keep our customers happy! If you are not satisfied
with your purchase, you need to contact us regarding
returns or exchanges within 10 days of receipt of
your order. Items returned after 10 days are
subject to a 15% restocking fee. All returns
must have a Return Authorization # before shipping your
product back. Return Authorization #'s must be
clearly written on the outside of your package.
Personal Baby is not responsible for shipping costs to
return an item. Sorry - ABSOLUTELY NO CASH
REFUNDS. Refunds will be made via your payment
method on your order. Items returned without
an authorization number may be refused.
Personalized items are
non-refundable as they are a custom order, however,
if Personal Baby makes an error with your order (misspelled
name, incorrect location or color of embroidered design or
name), we will be responsible for additional shipping costs
to get you the correct item.
Order Processing Times
Order processing times may vary depending on
the items ordered. Most items are shipped out within
24 - 48 hours, depending on whether they are personalized
items or not. Please allow additional time for
personalized items, as they are custom made orders and take
additional time for processing. There are certain
seasons when processing can take extra time, such as the
holiday season. Please order your items in plenty of
time to receive your items before your special occasion or
event. If you need your order by a certain date,
please let us know by putting your comments in our Customer
Comments section at checkout, or call us to let us know if
expedited shipping is needed for your order. We will
do everything possible to get your order to you in a timely
manner, although Express Shipping may be necessary to do so.
Care Instructions
Just like your baby, your items should be
handled with care. We recommend hand washing your
clothing items in cold water or machine washing on delicate
cycle to preserve the quality of your product.
Embroidered items should be hand washed to preserve the
embroidery.
Catalog Requests
Because of our constantly changing inventory,
we do not currently have a catalog available. If you
have questions regarding product availability, please
contact our customer service department.
Mailing Address
If you prefer to contact us via snail mail,
our address is listed below.
Personal Baby
25082 I Road
Gaylord, KS 67638
Privacy Policy
Personal Baby's Promise To You
Thank you for being our guest. We want you to be able to
browse and shop our store with complete peace of mind,
knowing that your privacy is being respected. Personal Baby
will never sell nor share your private information.
You can rest assured that your personal information is kept
confidential.
To enhance your shopping experience, Personal Baby may
include links to other sites. These sites will have their
own privacy rules and terms of use that you may wish to
review. Personal Baby has no responsibility for these sites.
How and Why We Gather Information
You provide information to us when you navigate our store,
search for products, add them to your shopping cart, and
make a purchase. If you make a purchase, you are
providing us with your name, address, email and phone number
and credit card information. Please be rest assured
that your order is being processed through our secure
server. The information you provide to us is used for
correspondence with you regarding your order. For
example, you may want to be notified when your order ships
or when a backordered item is back in stock. We store
this information to be able to respond to your requests and
be able to communicate with you to improve your experience
as our guest. Thanks so much for
visiting! We look forward to doing
business with you!
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